Service management principles are then defined for the organization. These act as guardrails, to make sure that all products and services are aligned with the needs of the organization. Principles will be defined for areas including security, risk, quality, and use of assets, and then communicated to all of the staff who are involved with the development and operation of products and services.

The unique element of the VeriSM™ model is the Management Mesh. This provides a flexible
an approach that can be adapted depending on the requirements for a particular product or service.

The Management Mesh includes:
▪ Resources
▪ Environment
▪ Emerging technologies
▪ Management practices

For each product or service, these areas are considered and the mesh is flexed where necessary.
Let’s take an example. A bank wants to create a mobile application that will let users send money to their friends with just one click. The mesh for this product could include agile development practices to get rapid feedback about the new product. The bank can use its capabilities and work in innovative ways, but they must still recognize the service management principles associated with security and risk.