Service integration and management (SIAM) is a management methodology applied when services are being sourced from a number of service providers; which is the case for many organisations.
Sourcing IT services from multiple service providers allows organisations to access to competitively priced, high quality service, giving them the time and resources to allow them to focus on their core business. However, if the right contracts are not in place, or the supply chain is not managed effectively, then organizations may struggle to get value from those service providers. This is where SIAM can help!
Having a team that understands the common language of SIAM will help everyone to align their goals to the those of the organisation and work together to find the best value for the business.
This fully accredited SIAM Foundation course provides an introduction to service integration and management. This includes its history, roles, business drivers, challenges and the processes that support SIAM models.
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